Resume

Skills

Languages	JavaScript HTML CSS Liquid Python SQL Java C
Products	Slate Salesforce Jira

Education

Computer Science	Cert	Northeastern University
Linguistics	M.A.	UMass Boston
Theology	B.S.	Clarks Summit University

Experience

	Analyst	Present	Northeastern University
Manage structure, flow, and automation within NU’s instances of Slate (database). Using Slate/SQL, build reports to assess progress and inform decision-making. Using HTML/CSS, refine web-hosted content to ensure responsive display of data. Using JavaScript, develop and maintain interactive forms and webpages.
	Analyst	2023	University of Chicago, Booth School of Business
Monitored data collection, flow, and automation in Slate; optimized inefficiencies. Using HTML/CSS and JavaScript, developed and maintained dynamic forms and portals. Using Slate/SQL, built complex queries for reports, mailings, and portal views. Refined mailing templates with HTML/CSS/Liquid for proper cross-platform display.
	Assistant Director	2021	Northeastern University, College of Professional Studies
In Academic Operations, led Salesforce data pulls and contextualized trends for leadership. Coordinated college-wide projects within and across departments. Provided coaching to program managers for sustained performance and professional growth. Managed personal portfolio of two undergraduate degree programs (see below).
	Program Manager	2019	Northeastern University, College of Professional Studies
Maintained functional mastery of operational databases: Salesforce, Canvas, Banner. Built course schedules for multiple degree programs. Generated course and faculty reports to inform hiring, advising, and program change. Processed 70+ lecturer contracts per semester; ensured compliance with CBA.
	Admissions Supervisor	2014	Clarks Summit University
Generated weekly, multi-faceted admission reports for the Vice President. Refined and implemented student recruitment strategies. Interviewed, hired and directed 7+ counselors and support staff. Managed workflow of clerical and data entry tasks.

Writing & Research

	Editor	Self-Employed
Editing contributions: Shin, J (2024). Expanding Ecological Approaches to Language, Culture, and Identity. Shin, J. (2019). The vortex of multiculturalism in South Korea.
	Research Assistant	Harvard University Lab for Developmental Studies
Recruitment, transcription, and coding contributions: Paul, Ziegler, Chalmers, Snedeker (2019). Children and adults successfully comprehend subject-only sentences online. Ziegler & Snedeker (2019). The use of syntax and information structure during language comprehension. Ziegler & Snedeker (2018). How Broad Are Thematic Roles?
	Research Assistant	UMass Boston Department of Applied Linguistics

Teaching & Coaching

ESL Tutor	2018	UMass Boston
NCAA Coach	2017	UMass Boston, Cross Country & Track
Latin Teacher	2016	University of Delaware, Upward Bound
NCAA Coach	2014	Clarks Summit University, Cross Country

Presentations

2024	Slate Summit, Chicago IL Deep email chains? Dish up tickets! Slice through admissions requests with a ticket/case process.
2018	Intl. Congress on Medieval Studies, Western Michigan University Method-Hopping: Learning Latin as a Student of SLA.